Returns & Exchanges

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We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Nordstrom Gift Card.

Frequently Asked Questions

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store.

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN STORES (U.S.)
Simply bring the item(s) you'd like to return along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store.  

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

  • Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card.
  • Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to a Nordstrom store or sent to Nordstrom.com will receive a refund for the merchandise but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

Frequently Asked Questions

What is your return policy?
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Nordstrom Gift Card. Please visit Nordstrom RackHauteLook and Trunk Club to learn about their return requirements.
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What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
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Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Nordstrom Gift Card.
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Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
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Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.
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Why do special-occasion dresses have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dress they're purchasing has not been worn prior to their purchase. Over the years we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses. To help in both instances, we implemented a tag and a different approach to returns of all special-occasion dresses.
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Are there restocking fees?
No.
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Why does Nordstrom request my personal identification for a cash refund when I have my receipt?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate cash leaving the store.
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